24. 10 Important Lessons I’ve Learned from Interviewing Some of the Best Cleaning Business Owner-Operators
We've reached 10 episodes of The Growth Lab Podcast!
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If you’re currently running a residential cleaning business and want to win your first (or next) commercial cleaning contract I’d love to hear from you.
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This week marks the tenth episode of The Growth Lab podcast.
In the first 10 episodes, I’ve interviewed some of the best cleaning business owner-operators in the SMB space and learned a lot about how they’ve grown their businesses.
Here are the 10 most important lessons I’ve learned about growing a successful cleaning business.
These lessons should be invaluable to you as you grow your own cleaning business.
It is important to be clear about what you want your cleaning business to be and what you want to achieve. With clarity about the kind of business and culture you want to build, you'll start seeing things differently and spotting new opportunities for your cleaning business to grow. [Episode 1 with Josh Melton]
Being able to say “No” is important. Saying “No” to work, to new contracts and to opportunities that don’t align with your goals for the business will hold you in good stead and save you a few sleepless nights. [Episode 3 with Chris Guilfoyle]
Focus on profits, not turnover, that’s the key to running a successful cleaning business. Turnover is a glory number. Profitability is what should always be focused on. Profit is where you can pay staff and cover your overhead. [Episode 8 with Joe Rose]
Having clearly defined standard operating procedures, and training staff to follow those procedures, allows you to deliver efficient and consistent quality cleaning every time. Additional resources like job management guidebooks, checklists and briefing staff before each job helps to maintain and improve service delivery. [Episode 7 with Stephen Yates]
It is important to figure out who your ideal client and team are. A cleaning businesses is really a glorified staffing agency. You’re matchmaking clients with cleaners who are going to serve them with the right clean. Then it’s just about stacking these types of relationships. [Episode 1 with Josh Melton]
You need to analyze your staff and figure out what profile works best for your business. Then hire more people who match that profile. To identify your staff profile, look at the staff you’ve hired over the years and figure out what profile of person has worked best for you. Then keep hiring to that profile. [Episode 5 with Sharon Cowan]
Cleaning is a people business where the employee is more important than the customer. It doesn't matter if you know your numbers, and have all the new business you can handle. If you don't have a team that works where everybody is on the same page, your cleaning business won’t grow. [Episode 5 with Sharon Cowan]
Make sure your customers receive a consistent and valuable experience by using your cleaning service. Every time. That’s how you build a good reputation, which helps your cleaning business to grow. [Episode 6 with Terry Croom]
Having good people skills is a must for running and growing your cleaning business. You have to be just as comfortable dealing with cleaning technicians as sitting in a meeting with the CEO of a multi-million pound company. [Episode 3 with Chris Guilfoyle]
Listen to podcasts and read books regularly to learn and grow. Program your mind to succeed. You want to be consuming information that helps you build your dream and get fired up and excited because growing a cleaning business is hard. You need to have a strong desire and a belief level that you can win eventually to get you through this hard time. [Episode 1 with Josh Melton]
Make sure you subscribe to The Growth Lab Podcast for more tips to help you grow your cleaning business, every week.
Content to check out
This week’s episode of The Growth Lab podcast is the second instalment of my interview with Daniel Valverde, where we dive into how he started and grew his internet cleaning business. Listen here.
Prefer watching over listening? Check out The Growth Lab podcast on YouTube.
If you missed the first interview last week, you can check it out here. We discuss Daniel’s origin story from learning English to earning $100,000s of dollars in corporate sales before launching his cleaning business.
Need More Help?
If you’re struggling to generate sales leads that grow your cleaning business, I offer help in 3 ways:
Email me with your current prospecting strategy. The more detailed you provide, the more personal I can make my response.
Get manually verified, hyper-personalised B2B contact lists for your cleaning business delivered straight to your inbox - within 48 hours.
Turn 100% cold prospects into 5-10 sales leads and booked appointments every month for your commercial cleaning business.
Thanks for reading!
Matt @ The Growth Lab
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