51. Operational Insight: What I learned from (almost) delivering a cleaning service to 1000 STR properties

Plus lots of templates to swipe

5 years ago I worked with a property management start up in the STR (Short Term Rental) space.

Their aim was to manage 1000 STR flats in 36 months. At the time, they had 120 flats in 11 cities around the UK.

The business wanted to set up an FM function to deal with their soft service requirements - cleaning, laundry and property maintenance.

My role was to…