In today's episode I chat with Samantha Reid, managing director of APM Cleaning & Repair. Samantha’s background is in electrical engineering and has grown APM from franchise business that focused on domestic cleaning into regional commercial cleaning business in the North East of England.
She’s also launched The Business of Cleaning, a training academy that offers practical education on cleaning processes for first time cleaning or corporates who want to improve cleaning standards.
We talk about
How documenting every process within her business has allowed her to operate a lean business;
Why Samantha choose to pivot from high end domestic cleaning to commercial cleaning in 2019;
Why she identified social cleaning as the niche for her business;
How she mobilised two cleaning contracts on the same day and learning everything that can go wrong with winning a tender;
The importance of training and recruitment within her business;
Using time and motion studies to develop standard cleaning routines and cleaning processes for staff; and
Constant learning and improvement - kaizen - has been the underpinning of the business. Getting 1% better every day.
TIMESTAMPS:
[00:00] Intro
[03:44] How Samantha has set up her cleaning business
[05:15] Systemising your operations
[07:30] Why Samantha pivoted from domestic to commercial cleaning
[08:10] How Samantha won her first cleaning tenders and what she learned from the experience
[19:03] Why Samantha choose social cleaning as her niche
[28:20] How Samantha developed a premium cleaning service
[31:52] The most important element to the growth of Samantha's cleaning business
[35:39 ]One lesson every cleaning business owner should learn
[36:01] The 3 non-negotiables for growing a successful cleaning business
Connect with Samantha on LinkedIn: https://www.linkedin.com/in/samantha-read-83991a65
Find out more about APM Cleaning & Repair:
- Facebook: https://www.facebook.com/APMCleaningandRepairLtd/
- LinkedIn: https://www.linkedin.com/company/apmcleaningandrepairltd/
- Website: https://apmcleaningltd.co.uk/
Learn more about The Business of Cleaning
- LinkedIn: https://www.linkedin.com/company/the-business-of-cleaning/
- Website: https://thebusinessofcleaning.co.uk/
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