How To Provide Fantastic Services For Your Cleaning Business with Rune Sovndahl, Co-Founder + CEO of Fantastic Services | Tech Series Part 2

This is the second instalment of our 3 part tech series, where I speak with the founders, CEOs and C-Suite execs of some of the biggest cleaning platforms in Europe and the US.

In today’s episode, I’m very excited to chat with Rune Sovndahl, co-founder and CEO of Fantastic Services. Rune started Fantastic Services with his business partner Anton when he was running a cleaning business in 2009.

With two laptops, a sofa and a shared mobile phone, Fantastic Services was born. Since then, it has evolved into a one stop shop for home services providing everything from cleaning, gardening and pest control to removals, plumbing and handyman services.

Fantastic Services has grown into a £40m business with national coverage serving 50,000 customer every month.

We talk about:

• How Fantastic started with cleaning before expanding to 55 services

• Why customer service is the key to driving the growth of the business;

• Despite hesitancy in the beginning, why franchising was the best decision for the growth of Fantastic Services;

• The importance of building your business into a recognisable brand;

• Focusing on inbound marketing and lead generation to grow the business;

• Why cleaning businesses that don’t adopt technology are at a disadvantage and how Service OS has helped Fantastic to scale; and

• The crucial ingredient for growing a million pound business.

---

TIMESTAMPS:

[00:00] Intro

[02:04] The Genesis of Fantastic Services

[04:30] Customer Service Is Key To Growth

[06:22] Franchising and the 360 Degree Principle

[12:43] The One Thing Cleaning Businesses Are Not Taking Advantage Of

[12:57] Developing Tech For The Home Services Industry

[19:14] Why Fantastic Can Focus On Inbound Marketing

[23:48] Why It's Important To Develop a Brand For Your Cleaning Business

[25:02] Overcoming The COVID Challenge

[28:01] The Journey To Creating 1000 Millionaires

---

You can connect with Rune on:

LinkedIn: https://uk.linkedin.com/in/runelondon

Instagram: https://www.instagram.com/rune.entrepreneur/

Twitter: https://twitter.com/runesovndahl

Grab a copy of Rune’s book, Fantastic Business: Start, scale and succeed, learning from masters in franchising here.

Learn more about Fantastic Services:

Website: https://www.fantasticservices.com/

Facebook: https://www.facebook.com/FantasticServicesUK

Instagram: https://www.instagram.com/fantasticservices/

Twitter: https://twitter.com/Fantastic

LinkedIn: https://www.linkedin.com/company/fantasticservices

YouTube: https://www.youtube.com/channel/UCPr-OYIcHpv0Xr6q5PUSzPQ

---

Prefer Watching over Listening?

More from The Growth Lab

📩 For more tips on lead generation and insights on the most successful strategies, tools and tactics to help grow your commercial cleaning business, sign up for The Growth Lab newsletter here: https://bit.ly/thegrowthlab18

🚀 Want to turn 100% cold prospects into 5-10 qualified commercial cleaning leads and booked appointments every month? Find out more here: https://bit.ly/thegrowthlab10

📹 Subscribe to my YouTube channel for videos episodes of The Growth Lab Podcast and bonus content to help grow your commercial cleaning business: https://www.youtube.com/@iam_mattharris

📱Follow me on:

Twitter: https://twitter.com/iam_mattharris

LinkedIn: https://www.linkedin.com/in/iammattharris/

Instagram: https://www.instagram.com/iam_mattharris/

TikTok: https://www.tiktok.com/@iam_mattharris

Facebook: https://www.facebook.com/iammattharris