This episode is a recap of some of the key lesson about training and recruitment shared by guests on The Growth Lab podcast.
It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest.
The guests share insights on the differences between domestic and commercial cleaning and the importance of having a systematic training program.
Key takeaways include:
Building a recruitment database can be beneficial for keeping track of potential candidates and providing updates on availability.
Consistency is key in recruitment, and doing a lot of it consistently can lead to success in finding suitable candidates.
Training staff to uphold high standards can be challenging, but creating a systematic training program and providing resources can help maintain quality.
Understanding the differences between domestic and commercial cleaning, such as varying settings and customer expectations, can guide training strategies and improve service delivery.
Tweet me with your feedback on this format @iam_mattharris and let me know what you think.
See it as a teaser full of bitesize treat and if you like what you hear you can check out the full episodes here:
How Focusing On One Service Helps You Systemise and Scale Your Cleaning Business
How to Build and Grow the UK's Best Domestic + Commercial Cleaning Business with James Fitzpatrick
Customer Service Is The Key To Growing Your Cleaning Business with Ilze Whiteman, The Cleaning Coach
How to Hire and Retain the Right Staff for Your Cleaning Business (7 Tips)
TIMESTAMPS
[00:00] Intro
[00:30] The problem with recruiting cleaning staff
[02:25] The best process for hiring cleaning staff
[06:09] How to fine tune your recruitment process
[08:04] The importance of building a database of cleaners
[09:46] Building a training program for your cleaning business
[11:34] How to build a training program for commercial cleans
[15:02] Training costs you should be aware of for your cleaning business
[18:20] How to correct training mistakes
[19:50] Key resources for training your cleaning staff
Enjoy!
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ABOUT THE PODCAST
The Growth Lab podcast is for cleaning business owner-operators who want to learn new strategies, tools and tactics to grow revenue and increase profits.
Matt Harris interviews the most successful entrepreneurs, C-Suite execs and coaches in the cleaning industry to find out how they’ve grown, or helped others grow, their cleaning businesses.
Matt Harris is an entrepreneur, investor and content creator. After selling his cleaning business in 2020, he launched The Growth Lab, a specialist growth partner for cleaning businesses.
The Growth Lab help’s cleaning business owners 3x revenue with a proven client acquisition system, strategic partnerships and a buy and build strategy. To find out more, book a call: https://bit.ly/thegrowthlab08
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If you have any quest recommendations for the podcast, please email them to podcast@thegrowth-lab.com
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